Verizon Proposes Refunds to Customers
Verizon Communications Inc. is proposing refunds to Internet customers who found legitimate e-mail from friends and businesses blocked by the companys spam filters, according to a proposed class-action lawsuit settlement.
The company has refined its junk e-mail blockers since the suit was filed last year, both parties said.
Verizon had blocked e-mail altogether from certain overseas Internet service providers - mostly from Europe and Asia - and failed to properly handle complaints, said Philadelphia attorney Michael Boni.
He believes that Verizon servers could not handle an increase in e-mail volume - and spam - before the 2004 holiday season, so the company decided to block e-mail from certain geographic areas.
What can you say…It has taken a while but Verizon intends doing the right thing by their customers.
